Customer Service

Our local, in-house call center is available to answer questions and assist with service requests.

We know that dealing with health care issues can be stressful for participants and their families. That's why we have a friendly and supportive staff ready to help with your concerns.

Our bilingual customer service representatives are knowledgeable about your individual health plan and can give accurate, timely, and personalized information. We track performance standards and provide quarterly reports to our clients, as requested.

Customer service can be reached:

Mon-Fri, 7 a.m. - 5:30 p.m. PT

Information is also accessible 24 hours a day via our Interactive Voice Response (IVR) system. Our IVR system integrates with our call center to ensure a best-in-class customer experience.

We also provide exclusive call center support for the Covered California SHOP marketplace and Certified Insurance Agent community. For more information, please click here.