Management Team
 

David Zanze has more than 20 years experience serving as a leader and innovator in the health care industry. During his career, David has worked for numerous health care organizations, developing an expert knowledge in the business, operational, and information technology aspects of managing a health care enterprise.

David has spearheaded a variety of new technology services for providers, employers, and consumers. He has also worked to develop and institute cost containment features that are now considered best management practices in the health care industry.

In 1996, David brought his experience to a TPA environment when he joined Pinnacle Claims Management, Inc. David is now personally involved with the implementation and ongoing needs of every Pinnacle account, and places customer service as his number one priority.

Patty Benkowski
Vice President, Operations
E-mail: pbenkowski@pinnacletpa.com

Patty Benkowski manages Pinnacle's Provider Relations Department and oversees the installation of all new accounts. She is responsible for provider contracting, database management, interface with third party vendors, and the production and distribution of subscriber materials including ID cards, certificates of coverage, benefit plans, and network directories. In addition, she serves as a benefit plan consultant to clients providing input on benefit plan structure as well as compliance with state and federal regulations. She has been with Pinnacle's affiliated companies for more than 18 years and has more than 20 years experience in the health care industry.

Damian Williams
Chief Information Officer (CIO)
E-mail: dwilliams@pinnacletpa.com

Damian Williams oversees Pinnacle’s in-house staff of 10 Information Services experts including programmers, as well as a system analysts, plan coder, PC, telecommunications, and computer operations specialist. Mr. Williams has worked for Pinnacle's affiliated companies for more than 18 years. He possesses expert knowledge of Pinnacle’s health care claims processing system.

Maggi Doherty
Director of Claims
E-mail: mdoherty@pinnacletpa.com

Maggi Doherty has more than 15 years experience in the health insurance industry. Maggi is responsible for overseeing the claims operation in Pinnacle’s Irvine office headquarters, as well as three other field offices. Maggi also supervises Pinnacle’s Internal Audit, Utilization Review, and Customer Service Departments.

Carlton Cook
Director, Administration
E-mail: ccook@pinnacletpa.com

Carlton Cook has more than 20 years experience in health insurance administration. Carlton currently manages a staff of 21 individuals who oversee the eligibility administration and financial services for more than 3,000 employer benefit plans.

Harolynn Morgan
Customer Service Supervisor
E-mail: hmorgan@pinnacletpa.com

Harolynn Morgan has over 10 years of experience as Customer Service Department Supervisor. Ms. Morgan oversees 15 customer service representatives who handle approximately 150,000 phone inquiries a year. She conducts ongoing employee training at the Irvine office and at Pinnacle's various field offices throughout California and Arizona.