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Customer Service Call Center
Our call centers are dedicated to each client. That
means our customer service representatives are
knowledgeable about your health plan benefits and
can give accurate, timely, personalized information
to employees.
Each of our call center representatives is trained
to ensure world-class service. They know that
dealing with health care issues can be stressful for
employees and their families. That's why we have
friendly, cooperative people answering calls. With
information right at their fingertips, our call
centers provide prompt attention.
Our call center inquiries are answered with
unparalleled speed and efficiency. And we always
strive to improve our service.
Plus, after normal business hours, if employees
prefer to use the Web, they can access health claims
and benefit information through our secure client
portal.
Our Customer Service Representatives are available:
Monday through Thursday - 7:00 a.m. to 5:00 p.m.
Friday - 9:00 a.m. to 5:00 p.m.
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